The group has its own call centre designed to provide customized assistance and find the best solution efficiently and proactively.
Every call is documented, recorded and timed.
The operators are integrated with the company’s management system, which allows calls to be documented, data to be collected and process managed more efficiently.
The Customer Support Call Centre is also in charge of client’s satisfaction surveys as well as the communication with employees though text messages, calls and social media channels.
It is an independent and confidential channel designed to develop an excellent relationship with all our stakeholders.